Energy Efficiency Services, such as that offered by Uniting Vic.Tas, work with individuals and families on low-incomes and those experiencing energy hardship. This research project sought to understand the benefits and gaps of the Uniting Energy Support Service to determine ‘what works’ and what actions...

Despite existing financial assistance for almost three million households, many people in Australia still cannot afford to pay for the energy they need. This report looks at what is required to deliver effective energy concessions, summarises the research findings, and makes a series of recommendations.

This paper analyses the effects of the Winter Energy Payment (WEP), that was introduced as part of the 2018 Families Package.

This report examines patterns and trends for different groups of households to better identify the risk factors and early signs of hardship, appropriate support to vulnerable consumers, and whether current safeguards are providing key factors that contribute to effective hardship policy and practice.

The Australian Energy Market Commission has released this consultation paper to solicit the public's views on whether the energy rules need to change to better protect customers affected by family violence.